Refund policy

At Luce & Sete, we want you to love what you wear. Every product is made with care, and if something isn’t right, we’re here to help.

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📦 Returns & Refunds

Since all our products are print-on-demand (made after you order), we currently offer refunds or replacements only in the following cases:

✅ Eligible for Refund / Replacement:

• You received the wrong item
• The product is damaged or defective upon delivery

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❌ Not Eligible for Return:

• Incorrect size selection by the customer
• Change of mind after purchase
• Minor color or print variation (due to screen differences or printing process)

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⏳ Timeframe

All refund or replacement requests must be submitted within 7 days of the purchase date.

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📩 How to Request a Refund

To initiate a request, please email us at:
📧 support@lucesete.com

Include the following details:

• Order number
• Description of the issue
• Clear photos of the product showing the problem

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🔄 Resolution Process

Once your request is reviewed and approved:

• We may offer a replacement product, or
• Issue a full refund to your original payment method

Please allow 5–10 business days for refunds to reflect in your account.

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🔁 Policy Updates

This Refund Policy may be updated at any time without prior notice.
For the most current version, please contact us at:
📧 support@lucesete.com

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⚠️ Important Note

As a print-on-demand brand, each item is produced specifically for you. This helps us reduce waste and maintain quality, but also means we cannot accept general returns.